Blog.
Designing for People in an Agent First World
Designing for effective agents and for people who can understand and take responsibility for their work.
Automation Is Nothing New: Lessons from Aviation for AI Governance
Connecting automated execution with human capability, practical authority, and operating procedures.
From Understanding to Flow: Designing the AI Product Experience
An AI product experience that develops from interest through understanding and flow into action.
Products That Help People and AI Improve Together
Helping each task inform the next human decision and improve the way the tool provides support.